Verizon Holds North American Market Leadership for Hosted Interactive Voice Response for Sixth Straight Year News Release BASKING RIDGE, N.J. – October 1, 2012 – For the sixth consecutive year, Verizon Enterprise Solutions has earned Frost & Sullivan's North American Market … [Read more...]
Industry News Customer Service
Industry News for customer service focusing on company service metrics. How companies service and interact with their customers.
Companies, especially larger ones, have “taken it on the chin” in recent years due to the tremendous consolidation and streamlining of call-centers where once personal relationships with customers were defined by the locales in establishing relationships, and were kindled to perfection. Today, that … [Read more...]
It is estimated that poor customer service has cost the Cable/Satellite Industry over $12 billion in lost revenues over the past year, ahead of the financial services industry with more than $10 billion in losses; which is startling considering Cable/Satellite companies project themselves as the … [Read more...]